Top Bpo Accenture, Infosys hiring, Salary 50k, Call Apoorva

Roles and Responsibilities

• Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently.
  
• Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly.
  
• Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction.
  
• Collaborate with internal stakeholders to resolve complex issues that require technical expertise.
  
• Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
  

Desired Candidate Profile

• 0-5 years of experience in BPO/Call Centre environment.
  
• Excellent communication skills in English language (written & spoken).
  
• Ability to work rotational shifts including night shifts (UK shift).
  
• Strong problem-solving skills with ability to handle multiple tasks simultaneously.
  
• Basic computer knowledge with proficiency in Microsoft Office applications.

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50k

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