TM- Shareholder Services & Records Management

Job Purpose : To provide focused and professional handling of shareholder interactions, grievances, and statutory / property records, ensuring shareholders grievance management and record management.

Job Context

UltraTech Cement Limited is the largest cement company by sales volume (excluding China) and the second largest cement company globally by capacity (ex-China). A USD 8.9 billion building solutions company, UltraTech's existing grey cement capacity is 192.26 MTPA and white cement / putty capacity of 2.7 MTPA. With the recent announcement of an investment of Rs 10,255 crores to expand its cement production capacity by 22.8 mtpa, which is expected to go fully on stream in a phased manner, starting from FY28, will catapult UltraTech's cement capacity to 240.76 mtpa globally.

Challenges :-

• Monitor compliances with regular changes in law within the stringent timelines and coordinating with multiple stakeholders
• Dependency for information on other departments and multiple stakeholders coordination.
  
  

Key Result Areas

Supporting Actions

Shareholder Interface & Grievance Handling

• Maintaining, Tracking and monitoring calls, emails, correspondence & in-person visits to address the grievances for retail shareholders.
• Coordinate with Registrar & Transfer Agent for timely grievance resolution
• Maintain trackers and records of shareholder communications
  
  

IEPF & Statutory Shareholder Matters

• Handle end-to-end coordination for IEPF-related compliances and claims.
• Liaise with shareholders, RTA and authorities to ensure accurate processing
  
  

Records & Repository Management

• Maintain centralized repository of statutory and property title records
• Ensure systematic indexing, retrieval and safeguarding of records
• Support audit, due diligence and internal reviews
• Assist in shareholder-linked compliances
  
  

Company Property and Land Records Management

• To keep accurate and complete land & property records of the Company
• Archiving of title deeds and online record management
• Digitisation, controls and knowledge continuity