Job Summary
This role focuses on delivering high quality policy servicing support for Property and Casualty Insurance operations while working from office in a consistent night shift schedule and without travel requirements. The position requires extensive experience using MS Office to analyze update and document complex insurance policy records. The team member will contribute to operational accuracy regulatory adherence and customer satisfaction by ensuring timely processing of endorsements renewals
Responsibilities
Manage end to end policy servicing activities for insurance contracts by accurately processing endorsements renewals and cancellations to maintain reliable and up to date records across internal systems and client platforms.Ensure all policy changes and data inputs performed using MS Office tools are validated reconciled and documented to prevent errors improve operational integrity and support downstream financial and compliance reporting.Coordinate with underwriting operations and customer service teams to clarify coverage details resolve discrepancies and provide complete policy information that enhances decision making and improves service outcomes.Analyze premium billing impacts from policy amendments using spreadsheets and data models to identify variances support timely corrections and uphold accurate invoicing for both direct and broker mediated accounts.Monitor daily work queues for policy servicing requests prioritizing high impact items and complex cases to meet service level timelines and minimize backlogs while sustaining consistent performance in a night shift environment.Develop structured reports and dashboards in MS Office that summarize workload status quality metrics and aging requests enabling supervisors to take informed actions and optimize resource allocation.Apply knowledge of Property and Casualty Insurance concepts such as coverage limits deductibles perils and exclusions to interpret complex policy documents and ensure that servicing actions align with contractual intent and regulatory standards.Perform detailed quality checks on completed transactions using checklists and audit templates to identify process gaps recommend remediation actions and prevent recurring defects that may affect customers and compliance.Support process documentation by creating and updating standard operating procedures job aids and reference materials in MS Office to promote consistent execution and accelerate onboarding of new team members.Collaborate with cross functional stakeholders during night shift hours through email and conference calls to resolve policy issues coordinate special handling requests and ensure smooth handoffs between regional teams.Contribute to continuous improvement efforts by analyzing recurring servicing issues proposing practical changes to workflows and championing adoption of better templates and tools that raise efficiency and accuracy.Adhere strictly to company risk management practices privacy norms and regulatory guidelines during all policy servicing activities to safeguard sensitive information and reinforce organizational trust and reputation.Provide timely and clear status updates on assigned work items to supervisors and relevant partners ensuring transparency predictable delivery and improved customer satisfaction for policyholders and intermediaries.Qualifications
Demonstrate strong proficiency in MS Office applications including word processing spreadsheets presentations and email tools to manage documentation analysis reporting and communication for complex policy servicing tasks.Exhibit deep experience in insurance back office or policy administration functions preferably within Property and Casualty lines to interpret policy structures rating elements and coverage constructs with minimal guidance.Apply analytical thinking and attention to detail to review large volumes of policy data identify inconsistencies and execute corrective actions that reduce operational risk and support accurate decision making.Maintain effective written and verbal communication skills to collaborate with diverse internal teams across time zones ensuring that policy service clarifications escalations and resolutions are handled professionally.Show capability to work steadily in night shift office based environment managing workload pressures meeting service levels and maintaining high accuracy under time constraints and repetitive tasks.Utilize familiarity with insurance regulatory and compliance expectations to ensure that policy servicing actions documentation practices and customer communications follow required standards and audit norms.Display strong organizational and time management skills to handle multiple servicing requests simultaneously while preserving clear prioritization reliable follow through and on time closure of activities.Certifications Required
Preferred certification in insurance or policy administration such as Associate in General Insurance or equivalent and advanced certification in MS Office productivity tools.
