TM-Policy Servicing

Job Summary

This role focuses on policy servicing for an MNC insurance operation managing complex policy data documentation and service requests using advanced MS Office skills in a structured work from office night shift environment. The professional ensures accurate processing of policy changes supports claim related activities especially in auto claims and upholds service quality and compliance standards contributing to reliable protection solutions for customers and society.

Responsibilities

• Manage end to end policy servicing activities by updating policy records processing endorsements and maintaining accurate documentation to ensure timely and error free service for customers across the portfolio.
• Utilize advanced MS Office skills to prepare analyze and validate policy data in spreadsheets and documents enabling efficient reporting audit readiness and consistent operational performance.
• Coordinate closely with frontline service teams to clarify policy servicing requests resolve discrepancies and provide clear guidance that enhances customer satisfaction and builds long term trust in company offerings.
• Review policy servicing work items in queues during night shift operations prioritize tasks based on service level agreements and ensure that all actions are completed within agreed timelines to support round the clock global coverage.
• Monitor policy servicing metrics using structured dashboards and reports in MS Office tools identify process bottlenecks and recommend targeted improvements that optimize throughput and reduce rework.
• Collaborate with claims handling teams especially in auto claims contexts to verify policy coverage details support claim adjudication and ensure that claim decisions reflect accurate and up to date policy information.
• Apply policy administration guidelines regulatory requirements and internal standard operating procedures to every servicing transaction reducing operational risk and protecting company reputation in the insurance market.
• Perform detailed quality checks on processed policy transactions validate key fields and financial impacts and document findings in review logs to support continuous improvement of servicing accuracy.
• Support training and knowledge sharing within the policy servicing team by preparing MS Office based job aids process maps and reference materials that help colleagues maintain consistent standards.
• Engage in structured communication with cross functional stakeholders through well documented emails and reports ensuring that policy servicing outcomes are transparent and aligned with business objectives.
• Maintain high levels of focus and resilience in a work from office night shift environment following clear schedules and protocols to deliver uninterrupted service to global customers.
• Contribute to company purpose by ensuring that policies are administered accurately enabling individuals and businesses to rely on their coverage and strengthening societal confidence in risk protection solutions.
• Adhere strictly to data privacy information security and ethical guidelines during all policy servicing activities safeguarding sensitive customer information and supporting long term sustainable business practices.
  
  

Qualifications

• Demonstrate eight to ten years of experience in policy servicing or insurance operations with a consistent track record of handling complex policy transactions and delivering high quality outcomes.
• Exhibit strong proficiency in MS Office applications including spreadsheets word processing and presentation tools with the ability to design templates perform data analysis and create clear documentation.
• Show practical exposure to auto claims processes as a desirable domain skill understanding claim workflows coverage assessment and policy to claim linkage to support accurate claim decisions.
• Display solid analytical and problem solving abilities using structured thinking and data driven insights to resolve policy discrepancies and recommend corrective actions.
• Communicate effectively in written and verbal forms using concise and professional language to interact with colleagues stakeholders and internal customers within night shift operations.
• Adapt comfortably to work from office requirements and night shift schedules maintaining reliability punctuality and consistent performance in a stable operational environment.
• Demonstrate familiarity with insurance industry regulations policy administration standards and compliance expectations applying this knowledge to daily servicing tasks for safe and compliant operations.
  
  

Certifications Required

Preferred certifications include MS Office Specialist or equivalent productivity tool accreditation and insurance domain certifications such as AINS or similar.