TM-Mgr-S2S ZO-Thane
Birla Sun Life Insurance · Not specified · onsite · Posted 42d ago
Not disclosedFresherfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Manager
The JD is broadly as follows:
The JD is broadly as follows:
- S2S business strategy with channels
- Automation in SFDC , AI and Other platforms
- Training CSEs and CREs on any new automation implementation
- Managing stakeholders
- Working with Business Intelligence team for analytics
- MIS
- Develop and execute S2S (Service-to-Sales) business strategies in collaboration with various channels to drive operational efficiency and business growth.
- Lead automation initiatives across SFDC (Salesforce), AI-driven solutions, and other business platforms to enhance productivity and customer experience.
- Conduct training sessions for Customer Service Executives (CSEs) and Customer Relationship Executives (CREs) on new automation tools, processes, and system enhancements.
- Manage and engage with key stakeholders across functions to ensure successful implementation of business initiatives and alignment with organizational objectives.
- Collaborate with the Business Intelligence team to analyze data, generate insights, and support data-driven decision-making.
- Prepare, maintain, and analyze MIS reports to track business performance, identify trends, and recommend improvement opportunities.
- Monitor project progress, drive continuous process improvements, and ensure timely delivery of strategic initiatives.
Sourced from foundit
Skills
TrainingBusiness IntelligenceMISAutomation in SFDCS2S business strategySalesforce AI-driven solutions
About Aditya Birla Sun Life Insurance
Birla Sun Life Insurance
Insurance
23.0k+
employees
2000
26 years old
Mumbai, Maharashtra
India
₹5.7L PA avg
Avg at Aditya Birla Sun Life Insurance
About
Aditya Birla Sun Life Insurance provides life insurance plans for every goal in life which will help you in meeting your protection and financial needs.
Industries
InsuranceFinancial Services
Employee ratings
10 reviews
4.0/ 5
Culture
3.1
Career growth
2.7
Work-life
3.1
Employees rate it well for
Overall Company40Work-Life Balance39
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