TM IBP Tech

Job Purpose

The Team Member - Technical (Supply) is responsible for first-line operational support and implementation of the Supply Planning ESP module of the platform (can be Blue Yonder or any other platform selected for businesses across HIL). The role focuses on system monitoring, execution of standard operating procedures, handling basic user issues, and incident triage as per defined playbooks. The role is focussed on elements of S&OP and S&OE, with a focus on Supply planning.

The role ensures day-to-day operational stability by monitoring jobs, alerts, data flows, and environments supporting supply planning and S&OP cycles, and escalates complex or non-standard issues to L1 owners in line with established governance.

Key Result Areas/Accountabilities

Key Result Areas/Accountabilities

Supporting Actions

Supply Planning & S&OP Application Support

Provide technical support and maintenance for the Blue Yonder ESP solution supporting supply planning and S&OP

System Monitoring & Health Checks

Monitor system health, data accuracy, ESP jobs, alerts, and planning runs

Batch & Planning Run Execution

Monitor, recover, and rerun standard batch jobs and planning runs as per approved playbooks

Incident Triage & Escalation

Triage incidents using standard runbooks and escalating to L2 owners as required

User Support & Access Management

Handle basic user queries and access requests

SOP & Runbook Execution

Execute defined standard operating procedures and operational runbooks

Legacy Extract & Data Layer Operations

Manage legacy extract layer, data flows, and staging infrastructure

Environment & Infrastructure Operations

Manage environments, databases, and legacy-to-staging infrastructure

Performance & Capacity Monitoring

Monitor system performance, capacity, and availability

Change & Release Support

Support environment readiness for patches and upgrades and execute approved infrastructure and database changes in line with change governance