Title Searcher - QC

Job Summary

The Quality Analyst/Processor for the Title and/or Tax function is responsible for executing quality checks and ensuring accuracy, compliance, and efficiency in Title processing and/or Tax certifications. This role supports quality assurance initiatives by performing audits, identifying defects, and contributing to process improvements to ensure high-quality and compliant outputs.

Key Responsibilities

• Perform quality checks on Title and/or Tax certifications 
• Ensure adherence to regulatory requirements, state laws, and client-specific guidelines
  • Identify defects, document errors, and support root cause analysis (RCA)
  • Provide actionable feedback to operations teams to improve accuracy and performance
  • Track and maintain quality metrics such as accuracy, error rates, and TAT
  • Participate in calibration sessions to ensure consistency in quality evaluations
  • Review documentation for completeness, correctness, and compliance
  • Assist in maintaining standard operating procedures (SOPs) and process documentation
  • Support internal and external audits by providing required data and insights
  • Collaborate with operations and quality leads to implement corrective and preventive actions (CAPA)
  • Ensure proper documentation and reporting of quality outcomes

Key Skills & Requirements

• Basic to strong understanding of Title and/or Tax processes 
• Experience in quality checking, in Title Process/Tax Process 
• Knowledge of compliance requirements and quality standards
  • Strong attention to detail and data accuracy
  • Analytical thinking and problem-solving skills
  • Good communication skills for providing feedback and reporting issues
  • Ability to work with quality tools, checklists, and reporting systems