Tier-1 Support Specialist

WHAT YOU'LL BE DOING

• Take inbound or make outbound calls to customers with the objective of discussing non-sales related issues.
• Proficient in handling basic trouble shooting queries related to telecommunication products.
• Handle all issues with diplomacy, tact, and respect.
• Provide quality service to clients through thorough knowledge of products and services.
• Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions
• Enter data into computer database system.
• Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.
• Build strong relationships with Team Leader, and team members.

WHAT WE EXPECT YOU TO HAVE

• Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals
• Proficient in Customer service.
• Knowledge of VOIP and telecommunication is a must.
• Experience in Operations Center, service industry or equivalent (We are looking for experienced candidates).
• Effective analytical, problem-solving, and decision-making skills
• Effective organizational skills
• Ability to access and research multiple sources of data.
• Must pass pre-hire exam with 90% or higher.
• Ability to multitask and work under pressure.
• Strong attention to detail and critical thinking skills
• Must be able to effectively resolve problems and be efficient in a fast-paced environment and work a variety of work schedules to include days, nights, weekends, holidays, etc.
• Must be able to work in a team oriented, high demand and fast paced environment.
• Clear and effective communication skills in English while being able to communicate clearly, confidently and politely.