Tier 1 Production Support Engineer

Job Summary

Provide 24x7 Tier 1 production support for critical integration, messaging, event-driven, and microservices applications.

Responsibilities

• Independently troubleshoot and resolve production incidents using logs, monitoring tools, dashboards, and platform knowledge.
• Support incident management through iTrack, PagerDuty, and automated alerts, ensuring timely resolution and closure.
• Monitor application health and proactively identify issues using Splunk, Prometheus, and Grafana.
• Troubleshoot Kubernetes/AKS environments, including pod diagnostics, restarts, health checks, and application issues.
• Support Confluent Kafka and Azure Event Hub, including consumer lag, topic health, and message flow troubleshooting.
• Use SQL and PostgreSQL for data validation, investigation, and production issue analysis.
• Analyze Java, Spring Boot, React, and Linux/Unix logs and perform basic troubleshooting using command-line tools and Python scripting.
• Maintain SOPs, runbooks, troubleshooting guides, RCA documentation, and operational metrics such as MTTR and ticket trends.
• Coordinate with clients and Tier 2 teams when required while providing clear incident updates and working effectively in rotational 24x7 shifts.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.