Tier 1 Production Support Engineer
Prodapt Solutions · Hyderabad · onsite · Posted 72d ago
Undisclosed3–8 yrsfulltimeSourced from
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About this role
Overview
Responsibilities
Requirements
- 1) Messaging system. Kafka/confluent2) Azure kubernetes services3) Azure
Job Title
Tier 1 Application Production Support Specialist
Job Summary / About the Role
ATT is seeking a technically strong and self-sufficient Tier 1 Application Production Support Specialist to provide 24x7 support for critical enterprise integration, messaging, and event-driven applications. This is not a pure monitoring or escalation role. The ideal candidate is expected to independently identify root causes, apply fixes, and resolve the majority of incidents without Tier 2 involvement. Tier 2 is engaged only for complex or architectural issues that go beyond Tier 1 resolution scope. The candidate must have solid working knowledge of the full technology stack and the ability to triage, diagnose, and remediate issues end-to-end.
Key Responsibilities
- Provide 24x7 support for incidents, alerts, and operational issues with a strong bias towards independent identification and resolution.
- Triage and diagnose incidents using logs, monitoring dashboards, and platform knowledge; resolve issues directly without defaulting to escalation.
- Engage Tier 2 only when incidents involve architectural complexity, infrastructure-level failures, or changes beyond Tier 1 resolution authority.
- Support client-submitted iTrack incident tickets and maintain end-to-end ticket ownership including resolution and closure.
- Respond to PagerDuty and automated alerts; validate, investigate, and remediate before escalating.
- Monitor production and non-production environment health; proactively identify anomalies and take corrective action.
- Monitor application support mailboxes and manage operational follow-through.
- Provide C2W emergency support as the first responder; independently handle and resolve wherever possible.
- Share client profile data and usage reports on request.
- Maintain clear incident communication to clients even when Tier 2 is engaged.
- Track and report operational metrics including MTTR and ticket resolution trends.
- Develop and maintain Tier 1 SOPs and operational runbooks based on real resolution patterns.
Required Qualifications / Must-Have Skills
- 3+ years of experience in application production support with a strong track record of independently diagnosing and resolving incidents.
- Solid working knowledge of the full technology stack in scope including event streaming platforms, integration middleware, AKS-hosted microservices, and observability tooling.
- Hands-on experience with incident lifecycle management in ticketing systems (iTrack or equivalent), including root cause identification and resolution documentation.
- Proficient with Splunk, PagerDuty, Prometheus, and Grafana for active troubleshooting and issue resolution, not just monitoring.
- Hands-on operational experience with Kubernetes, especially Azure Kubernetes Service (AKS), including pod-level diagnostics, restarts, and health investigation.
- Practical working knowledge of Confluent Kafka and Azure Event Hub: consumer lag analysis, topic health checks, and message flow troubleshooting.
- Solid SQL/Postgres skills for data-level investigation and validation during incidents.
- Working ability to read and interpret Java, Spring Boot, and React application logs for issue identification.
- Basic Python scripting capability for operational checks and quick-fix automation.
- Good Linux/Unix command-line skills for real-time log analysis and system diagnostics.
- Strong written and verbal communication skills for incident updates, resolution documentation, and client coordination.
- Willingness to work in rotational 24x7 shifts.
Good-to-Have / Nice-to-Have
- Awareness of hybrid streaming ecosystems including Confluent Cloud, AWS-MSK, and Apache Flink.
- Exposure to IBM Sterling Integrator integration flows for context during incident triage.
- Telecom or high-availability enterprise support experience.
- Experience with CI/CD-driven deployment pipelines in a support context.
Experience Level
Associate to Mid-Level (typically 3 to 5 years)
Location / Work Mode
Onsite (Hyderabad / Bangalore or designated ATT location)
Responsibilities
- 1) Messaging system. Kafka/confluent2) Azure kubernetes services3) Azure
Job Title
Tier 1 Application Production Support Specialist
Job Summary / About the Role
ATT is seeking a technically strong and self-sufficient Tier 1 Application Production Support Specialist to provide 24x7 support for critical enterprise integration, messaging, and event-driven applications. This is not a pure monitoring or escalation role. The ideal candidate is expected to independently identify root causes, apply fixes, and resolve the majority of incidents without Tier 2 involvement. Tier 2 is engaged only for complex or architectural issues that go beyond Tier 1 resolution scope. The candidate must have solid working knowledge of the full technology stack and the ability to triage, diagnose, and remediate issues end-to-end.
Key Responsibilities
- Provide 24x7 support for incidents, alerts, and operational issues with a strong bias towards independent identification and resolution.
- Triage and diagnose incidents using logs, monitoring dashboards, and platform knowledge; resolve issues directly without defaulting to escalation.
- Engage Tier 2 only when incidents involve architectural complexity, infrastructure-level failures, or changes beyond Tier 1 resolution authority.
- Support client-submitted iTrack incident tickets and maintain end-to-end ticket ownership including resolution and closure.
- Respond to PagerDuty and automated alerts; validate, investigate, and remediate before escalating.
- Monitor production and non-production environment health; proactively identify anomalies and take corrective action.
- Monitor application support mailboxes and manage operational follow-through.
- Provide C2W emergency support as the first responder; independently handle and resolve wherever possible.
- Share client profile data and usage reports on request.
- Maintain clear incident communication to clients even when Tier 2 is engaged.
- Track and report operational metrics including MTTR and ticket resolution trends.
- Develop and maintain Tier 1 SOPs and operational runbooks based on real resolution patterns.
Required Qualifications / Must-Have Skills
- 3+ years of experience in application production support with a strong track record of independently diagnosing and resolving incidents.
- Solid working knowledge of the full technology stack in scope including event streaming platforms, integration middleware, AKS-hosted microservices, and observability tooling.
- Hands-on experience with incident lifecycle management in ticketing systems (iTrack or equivalent), including root cause identification and resolution documentation.
- Proficient with Splunk, PagerDuty, Prometheus, and Grafana for active troubleshooting and issue resolution, not just monitoring.
- Hands-on operational experience with Kubernetes, especially Azure Kubernetes Service (AKS), including pod-level diagnostics, restarts, and health investigation.
- Practical working knowledge of Confluent Kafka and Azure Event Hub: consumer lag analysis, topic health checks, and message flow troubleshooting.
- Solid SQL/Postgres skills for data-level investigation and validation during incidents.
- Working ability to read and interpret Java, Spring Boot, and React application logs for issue identification.
- Basic Python scripting capability for operational checks and quick-fix automation.
- Good Linux/Unix command-line skills for real-time log analysis and system diagnostics.
- Strong written and verbal communication skills for incident updates, resolution documentation, and client coordination.
- Willingness to work in rotational 24x7 shifts.
Good-to-Have / Nice-to-Have
- Awareness of hybrid streaming ecosystems including Confluent Cloud, AWS-MSK, and Apache Flink.
- Exposure to IBM Sterling Integrator integration flows for context during incident triage.
- Telecom or high-availability enterprise support experience.
- Experience with CI/CD-driven deployment pipelines in a support context.
Experience Level
Associate to Mid-Level (typically 3 to 5 years)
Location / Work Mode
Onsite (Hyderabad / Bangalore or designated ATT location)
Requirements
- 1) Messaging system. Kafka/confluent2) Azure kubernetes services3) Azure
Job Title
Tier 1 Application Production Support Specialist
Job Summary / About the Role
ATT is seeking a technically strong and self-sufficient Tier 1 Application Production Support Specialist to provide 24x7 support for critical enterprise integration, messaging, and event-driven applications. This is not a pure monitoring or escalation role. The ideal candidate is expected to independently identify root causes, apply fixes, and resolve the majority of incidents without Tier 2 involvement. Tier 2 is engaged only for complex or architectural issues that go beyond Tier 1 resolution scope. The candidate must have solid working knowledge of the full technology stack and the ability to triage, diagnose, and remediate issues end-to-end.
Key Responsibilities
- Provide 24x7 support for incidents, alerts, and operational issues with a strong bias towards independent identification and resolution.
- Triage and diagnose incidents using logs, monitoring dashboards, and platform knowledge; resolve issues directly without defaulting to escalation.
- Engage Tier 2 only when incidents involve architectural complexity, infrastructure-level failures, or changes beyond Tier 1 resolution authority.
- Support client-submitted iTrack incident tickets and maintain end-to-end ticket ownership including resolution and closure.
- Respond to PagerDuty and automated alerts; validate, investigate, and remediate before escalating.
- Monitor production and non-production environment health; proactively identify anomalies and take corrective action.
- Monitor application support mailboxes and manage operational follow-through.
- Provide C2W emergency support as the first responder; independently handle and resolve wherever possible.
- Share client profile data and usage reports on request.
- Maintain clear incident communication to clients even when Tier 2 is engaged.
- Track and report operational metrics including MTTR and ticket resolution trends.
- Develop and maintain Tier 1 SOPs and operational runbooks based on real resolution patterns.
Required Qualifications / Must-Have Skills
- 3+ years of experience in application production support with a strong track record of independently diagnosing and resolving incidents.
- Solid working knowledge of the full technology stack in scope including event streaming platforms, integration middleware, AKS-hosted microservices, and observability tooling.
- Hands-on experience with incident lifecycle management in ticketing systems (iTrack or equivalent), including root cause identification and resolution documentation.
- Proficient with Splunk, PagerDuty, Prometheus, and Grafana for active troubleshooting and issue resolution, not just monitoring.
- Hands-on operational experience with Kubernetes, especially Azure Kubernetes Service (AKS), including pod-level diagnostics, restarts, and health investigation.
- Practical working knowledge of Confluent Kafka and Azure Event Hub: consumer lag analysis, topic health checks, and message flow troubleshooting.
- Solid SQL/Postgres skills for data-level investigation and validation during incidents.
- Working ability to read and interpret Java, Spring Boot, and React application logs for issue identification.
- Basic Python scripting capability for operational checks and quick-fix automation.
- Good Linux/Unix command-line skills for real-time log analysis and system diagnostics.
- Strong written and verbal communication skills for incident updates, resolution documentation, and client coordination.
- Willingness to work in rotational 24x7 shifts.
Good-to-Have / Nice-to-Have
- Awareness of hybrid streaming ecosystems including Confluent Cloud, AWS-MSK, and Apache Flink.
- Exposure to IBM Sterling Integrator integration flows for context during incident triage.
- Telecom or high-availability enterprise support experience.
- Experience with CI/CD-driven deployment pipelines in a support context.
Experience Level
Associate to Mid-Level (typically 3 to 5 years)
Location / Work Mode
Onsite (Hyderabad / Bangalore or designated ATT location)
Sourced from naukri
Skills
AutomationConfluent KafkaAzure Kubernetesazure event hubApacheamazon web servicesapache flinkAksDiagnosticsConfluentAzure Kubernetes ServiceApplication SupportdeploymentApplication Production SupportcloudCommunication SkillsMicrosoft Azure
About Prodapt
Prodapt Solutions
IT Services & Consulting
3.0k+
employees
1999
27 years old
Chennai, Tamil Nadu
India
About
Prodapt Solutions specializes in connected technology services, supporting telecom operators and digital service providers in optimizing their networking capabilities.
Industries
IT Services & ConsultingTelecom
Employee ratings
1,231 reviews
3.5/ 5
Culture
3.4
Career growth
2.7
Work-life
3.5
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