Ticketing Operations - SOTC || Deputy Manager/Manager

Location:

M G Road Bangalore

JD:

1.Manage and maintain strong relationships with corporate clients by providing quality service as per organizational standards.
2.Achieve business targets and revenue goals defined by the organization.
3.Conduct regular weekly visits to corporate clients.

4.Drive monthly, quarterly, and annual business review meetings with clients.
5.Handle client escalations promptly and provide effective resolutions.
6.Coordinate with airline partners to secure the best commercial deals for corporate tie-ups.

7.Ensure accurate deal mastering for effective tracking and reporting.
8.Verify that all required supporting documents are uploaded in iBook without omissions.
9.Drive Preferred Loyalty Bonus (PLB) carrier sales through the team.
10.Maintain NIL pendency beyond 48 hours.
11.Ensure no WIC aging exceeds 48 hours.
12.Support the Credit Control team through accurate and timely invoice and payment submissions.
13.Drive timely collections by engaging and meeting with corporate clients.
14.Promote and cross-sell additional travel-related products and services.
15.Manage and oversee the team's day-to-day activities and performance.
16.Cross-train team members to improve agility, productivity, and operational efficiency.
17.Ensure high levels of client satisfaction and long-term account retention.
18.Monitor operational compliance and service delivery standards across assigned accounts.
19. Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions
20. Submission & collection of important documents (such as GST certificates) to clients / file closing team for better control.

Key Requirements:

1. International Ticketing, GDS tool (Sabre/Amadeus)

2. International Hotel Booking

3. Comfortable with Rotational Work Shift

Skills:

International ticketing, GDS exposure majorly Sabre