Ticketing Executive

TICKETING EXECUTIVE

Position

Ticketing Executive

Job Summary

The Ticketing Executive will be responsible for handling airline reservations, ticket issuance, amendments, cancellations, refunds, and other ticketing-related activities. The role requires strong attention to detail and timely coordination with customers, sales, visa, accounts, and operations teams to ensure smooth and error-free travel arrangements.

Key Responsibilities

• Handle airline reservations and ticketing for individual and group customers.
• Check flight availability, fares, fare rules, baggage allowances, and ticketing conditions.
• Issue tickets strictly as per the approved itinerary, departure date, number of nights, Visa dates and travel requirements.
• Ensure the correct passenger name, passport details, travel dates, sectors, fare, and other ticket details before issuance.
• Coordinate with the Sales, Visa, Accounts, and Operations teams regarding ticketing requirements.
• Verify visa validity and other applicable travel requirements before ticket issuance.
• Process ticket reissues, date changes, cancellations, refunds, and schedule changes accurately and within the applicable airline deadlines.
• Monitor ticketing time limits and ensure tickets are issued within the specified deadline.
• Follow up with Accounts for pending payments before ticket issuance.
• Ensure full and final payment requirements are complied with as per company SOP.
• Maintain proper records of all tickets issued, cancelled, reissued, and refunded.
• Ensure all ticketing activities comply with company SOPs and airline rules.
• Support the team during group departures, emergency changes, flight disruptions, and schedule changes.
• Maintain confidentiality of customer and company information.
• Perform other ticketing and operational duties assigned by the management.

Required Skills

• Strong knowledge of airline ticketing and reservation procedures.
• Knowledge of GDS systems such as Amadeus / Galileo / Sabre is preferred.
• Good knowledge of domestic and international airfares and fare rules.
• Strong attention to detail and accuracy.
• Good communication and coordination skills.
• Ability to work under pressure and meet strict deadlines.
• Good knowledge of MS Office and email communication.