Test Manager - Telecom Domain

Role Snapshot
Location: Pune (Work from Office)
Experience: 10+ years
Domain: Telecom (Mandatory)
Client Exposure: Indian clients (preferred – 3+ engagements)
Why This Role?
Lead end-to-end QA SIT delivery for Telecom programs with strong ownership
Have strong telecom domain expertise, particularly across BSS/OSS and end-to-end customer/service journeys
Ability to manage large cross-functional testing teams and drive alignment across multiple vendors and
stakeholders
Responsible for SIT strategy, planning, governance, execution, dependency management, defect management,
test environment and test data readiness, reporting and release quality assurance across the transformation
lifecycle.
Key Responsibilities
1. SIT Strategy & Planning
Define and own the overall SIT strategy, test approach, scope, entry/exit criteria and governance
framework.
Translate complex transformation requirements and solution architecture into an executable SIT plan.
Develop integrated test plans covering:
o Functional testing
o System integration testing
o End-to-end business journey testing
o API/interface testing
o Database/data validation
o Regression testing
o Negative/error handling scenarios
o Production-like business scenarios
Establish risk-based testing and prioritization based on business criticality and integration complexity.
Perform test effort estimation, resource planning and capacity management.
2. End-to-End Telecom Journey Assurance
Own SIT quality across complex telecom journeys such as:
Lead/Quote Customer Order Provisioning Activation Usage Charging Billing Payment
Assurance
Testing scope may span:
Customer onboarding and KYC
Product/catalogue and offer management
Order capture and order management
CRM/customer management
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Inventory management
Service provisioning and activation
Mediation and charging
Billing and invoicing
Payments/recharge
Service assurance
Trouble ticketing
Digital/self-care journeys
Partner/third-party integrations
Notifications and communications
Reporting and regulatory/compliance flows
3. Multi-Vendor & Integration Management
Act as the central SIT owner across multiple application vendors, system integrators, development teams
and business stakeholders.
Establish clear ownership of testing activities, interfaces, dependencies and defects across vendors.
Drive resolution of cross-application and cross-vendor integration issues where ownership may initially be
unclear.
Coordinate with solution architects, application teams, infrastructure teams and vendors for integration
readiness.
Maintain an application/interface dependency matrix and ensure critical dependencies are addressed
before SIT execution.
Facilitate technical triage for defects spanning multiple systems.
This capability is particularly important in telecom transformation because industry architectures are progressively
designed around interoperable, composable and multi-vendor ecosystems.
4. Test Execution Management
Manage end-to-end SIT execution across multiple releases, workstreams and applications.
Establish daily execution targets and monitor actual progress against plan.
Track:
o Test preparation
o Test execution
o Pass/fail/block status
o Defect backlog
o Retesting
o Regression
o Application readiness
o Business journey readiness
Ensure critical E2E scenarios receive adequate coverage before release sign-off.
Drive recovery plans where testing deviates from committed timelines.
5. Defect Management & Triage
Own the overall SIT defect governance process.
Establish defect severity, priority, SLA and lifecycle management practices.
Lead daily defect triage involving application teams, architects and vendors.
Drive timely root-cause identification and resolution for critical defects.
Manage cross-vendor disagreements regarding defect ownership.
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Track:
o Defect ageing
o Reopen rate
o Defect leakage
o Severity distribution
o Defect density
o Fix/retest turnaround time
Identify recurring defect patterns and recommend preventive actions.
6. Environment & Test Data Management
Coordinate SIT environment planning and ensure required applications/interfaces are available as per
schedule.
Establish environment readiness checkpoints before test-cycle commencement.
Manage dependencies related to:
o Application deployment
o Interface connectivity
o API availability
o Batch jobs
o Network connectivity
o Downstream/upstream systems
Drive creation and availability of test data covering positive, negative and complex customer journeys.
Coordinate environment and test-data issues across multiple application owners.
7. Requirement & Test Coverage Governance
Ensure complete traceability:
Requirement Business Journey Application Interface Test Scenario Test Case Execution Defect
Review test cases for adequate functional, integration and negative scenario coverage.
Ensure changes to requirements and solution designs are reflected in test scope.
Monitor test coverage and identify gaps before execution.
8. Release & Quality Governance
Define measurable SIT entry/exit criteria.
Assess release quality based on:
o Test coverage
o Execution completion
o Critical journey validation
o Defect position
o Residual risks
o Environment constraints
o Open dependencies
Conduct release-level Go/No-Go quality assessment.
Provide evidence-based SIT recommendation to program leadership and business stakeholders.
Highlight residual risk instead of providing purely test execution-based sign-off.
9. Stakeholder & Leadership Management
Work closely with:
o Program/Transformation Director
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o Business/Product teams
o Enterprise/Solution Architects
o Development teams
o Operations teams
o Network teams
o Infrastructure teams
o Multiple technology vendors
o UAT/Business testing teams
Conduct daily/weekly SIT governance meetings.
Provide CXO/SteerCo-ready quality reporting highlighting progress, risks, dependencies and management
attention required.
Drive accountability across teams without compromising overall program objectives.
10. Test Automation & Continuous Improvement
Identify opportunities for regression automation across stable business journeys and interfaces.
Drive API/service-level automation wherever appropriate.
Work with automation teams to establish reusable regression suites.
Improve SIT efficiency through:
o Shift-left testing
o API testing
o Automation
o Risk-based testing
o Early integration validation
o Defect prevention
o AI-assisted testing, where applicable
Experience & Skills
10+ years in IT with 5+ years in Hands-on telecom BSS/OSS transformation experience
Proven ownership of end-to-end SIT rather than individual application testing
Strong multi-vendor/cross-application governance
Ability to understand complex E2E telecom journeys and integration architecture
Senior stakeholder management with strong defect, risk and release governance
Technical / Testing Skills
Mandatory
System Integration Testing
E2E Testing
Telecom BSS/OSS testing
API/Web Service testing
Data/DB validation
Defect lifecycle management
Test planning and estimation
Test environment management
Test data management
Requirement traceability
www.qualitykiosk.com
Release quality management
Agile/Hybrid delivery models
Multi-vendor test governance
Tool exposure preferred
JIRA
Octane
Postman / SoapUI
SQL
API automation tools
Selenium
CI/CD toolchains
Reporting/dashboard solutions
What We Are Looking For
Strong leadership, ownership, and stakeholder management skills
Ability to work with Indian clients and multi-vendor environments
Transformation mindset with focus on innovation and continuous improvement
Strong communication and collaboration ability
Strong understanding of telecom business processes and technology landscape

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