Test Automation Engineer - Customer Process Automation (Remote, China)

BJAK is building AI-powered workflow systems that automate end-to-end insurance customer journeys, including quotes, policy issuance, renewals, endorsements, claims, payments and follow-ups. These are multi-step processes with complex business logic, where accuracy and consistency directly impact customer experience and operational outcomes.

We're looking for a Test Automation Engineer based in China who focuses on automating and validating customer-facing workflows to ensure BJAK’s insurance automation platform behaves correctly, reliably and consistently across all user journeys.

This is a fully remote position where you'll collaborate closely with our Malaysia-based engineering, product and operations teams to improve quality and reliability across customer processes.

THE MISSION

Build robust automated testing systems that validate and protect BJAK’s customer-facing insurance workflows, ensuring every step of the customer journey is correct, reliable and free of regression issues.

WHAT YOU’LL OWN

• Build and maintain automated test suites for customer-facing web, API and workflow systems.

• Design end-to-end test coverage for insurance customer journeys including quotes, policy issuance, renewals, endorsements and claims.

• Automate validation of multi-step customer processes and workflow transitions.

• Improve regression testing coverage to prevent customer-impacting issues.

• Work closely with engineers and product teams to validate workflows before release.

• Identify edge cases, failure scenarios and gaps in customer process flows.

• Track and document bugs with clear reproduction steps and customer impact analysis.

• Support manual testing for complex or evolving workflows where automation is not yet complete.

• Improve QA practices, automation frameworks and test strategy across teams.

• Continuously enhance confidence in customer journey stability and correctness.

WHAT WE'RE LOOKING FOR

• Experience in QA automation, test engineering or software testing roles.

• Strong ability to build automated tests for real-world customer-facing systems.

• Good understanding of web UI testing, API testing and end-to-end workflow testing.

• Experience validating multi-step business processes or transactional systems.

• Strong attention to detail and ability to identify edge cases in user journeys.

• Clear communication when reporting bugs, risks and customer-impacting issues.

• Experience working closely with engineers, product and operations teams.

• Strong ownership mindset for product quality and customer experience.

• Practical, structured and disciplined approach to testing.

• Comfortable working in fast-paced product development environments.

BONUS POINTS

• Experience with Playwright, Cypress, Selenium or similar automation frameworks.

• Experience with API testing tools such as Postman, RestAssured or similar.

• Experience testing workflow automation systems, fintech or insurance products.

• Experience with CI/CD-integrated test pipelines.

• Experience improving customer journey reliability in production systems.

• Understanding of distributed systems or event-driven workflows.

• Experience with performance or load testing tools.

• Contributions to test automation frameworks or QA tooling improvements.

• Experience working in AI-driven or automation-heavy platforms.

THE KIND OF BUILDER WE WANT

• Deeply detail-oriented with a strong focus on customer journey correctness.

• Thinks in end-to-end workflows rather than isolated features.

• Calm and structured when testing under fast release cycles.

• Strong at identifying hidden issues in complex multi-step processes.

• Focused on preventing customer-impacting issues before production.

• Proactive in improving test coverage and automation quality.

• Builds confidence in real customer workflows across the platform.

THIS ROLE IS NOT FOR

• People who only perform manual checklist-based testing.

• Individuals who report bugs without clear reproduction steps or context.

• Engineers who avoid automation or structured test design.

• People who miss edge cases in complex customer workflows.

• Candidates who do not take ownership of customer experience quality.

SUCCESS IN THIS ROLE

You'll be successful if you can:

• Improve reliability of customer-facing insurance workflows.

• Reduce production defects affecting real customer journeys.

• Strengthen automated coverage across end-to-end processes.

• Detect issues before they impact customers or operations.

• Increase confidence in customer journey stability across teams.

WHY JOIN BJAK

• Own Customer Journey Quality for AI Systems – Ensure real-world insurance workflows work flawlessly.

• High-Impact Engineering – Directly improve customer experience and operational reliability.

• Global Engineering Team – Work with experienced engineers across multiple countries.

• Fully Remote – Work remotely from China while collaborating with our Malaysia-based teams.

• International Exposure – Build systems used across Southeast Asia markets.

• Learning & Development Budget – Support continuous QA and technical growth.

• High Ownership Environment – Strong autonomy over automation strategy and test coverage.

• Modern Engineering Culture – Focus on reliability, automation and engineering excellence.

• Competitive Compensation – Attractive salary package based on experience and impact.

INTERVIEW PROCESS

We assess test automation depth, workflow understanding and real-world testing judgment. The process usually includes application review, two interviews and a practical automation or workflow testing exercise.