Territory Service Manager

Roles and Responsibilities :

• Manage after-sales service operations to ensure timely resolution of customer complaints and issues.
• Develop and implement strategies to improve customer satisfaction index, loyalty, and retention.
• Oversee dealership management activities such as inventory control, stock management, and logistics coordination.
• Analyze data to identify trends and areas for improvement in after-sales services.

Job Requirements :

• 4-10 years of experience in after-sales service or related field.
• Strong understanding of automobile industry dynamics and market trends.
• Excellent communication skills with ability to handle complex customer interactions.