Territory Service Manager

Roles and Responsibilities :

• Manage a team of technicians to ensure timely resolution of customer complaints and issues related to after-sales service.
• Develop and implement effective strategies to improve customer satisfaction index, reduce churn rates, and increase loyalty.
• Collaborate with cross-functional teams to identify areas for improvement in servicing processes and develop solutions to optimize efficiency.
• Analyze data from various sources (e.g., CRM systems) to track key performance indicators (KPIs) such as first-call resolution rate, mean time between failures (MTBF), etc.

Job Requirements :

• 3-8 years of experience in Automobile Service.
• Knowledge of NPS, Customer Service Metrics
• Working closely with Dealership employees