Territory Service Manager

Roles and Responsibilities :

• Manage a team of field engineers to ensure timely and efficient delivery of after-sales services to customers.
• Develop and implement effective strategies to improve customer satisfaction index (CSI) scores through proactive communication, issue resolution, and follow-up.
• Collaborate with cross-functional teams to identify areas for improvement in the after-sales process and implement changes to increase efficiency.
• Analyze performance metrics such as first-call resolution rate, mean time between failures (MTBF), and mean time to repair (MTTR) to optimize service operations.

Job Requirements :

• 3-8 years of experience in after sales service or related field service management.
• Strong understanding of Kannada language is required.
• Proven track record of improving CSI scores through excellent customer handling skills.