Territory Service Manager

Department: 3W Sales & Marketing

Job description:

Dealer Business Growth & Profitability :

Improve Service business of dealer by taking counter measures to increase free services redemption and overall service inflow

To improve service operational efficiency in workshop to improve profitability

Diagnose critical technical issues

Sale of service business enabling instruments like assurance penetration etc

Improve CSI Score:

Improve CSI through service process audit & take corrective actions to improve service standards at dealership

Improve the capability level of dealer service team and give on the job training in areas of product knowledge, service repair standards, special tools, customer handling skills & Customer satisfaction, updating of knowledge through SIB

Recover dissatisfied customers & take corrective actions

Implement recall policies as applicable

Parts Business:

Achieving the parts target of the dealer/APS and ensuring them for the eligibility on incentives

To improve the parts distribution in the market

Product Quality

Product feedback to be given regularly to HO to improve product quality

People Effectiveness:

Ensure the availability of Trained manpower across the network

Control Attrition