Territory Service Manager

Role & responsibilities

Position description:

1.Achieve retail sales volume & establish best in class customer experience.

2. Consistent business growth by improving the network (AMD/AD) productivity, expansion and working capital management

3. Continuous focus on dealer development through robust daily work management, people development and digital initiatives at dealerships.

Primary Responsibilities:

1.1 Establish the TVSM sales standards at the dealerships-AMD/AD/Branch

1.2 Visit dealerships as per guidelines and check the standards/process

1.3 Build and sustain the process for results through continues improvement

2.1 Co create plans to achieve dealer/SM to achieve the retail for the month (MOS, Channel wise, counter Executive wise/product wise sales and BTL)

2.2 Participate in BTL activities to understand, motivate dealer team and to Analyse the effectiveness

2.3 Conduct monthly AMD/AD cluster meeting at dealerships to reward and recognize best performance and deploy best practice horizontally

2.4 Assess financial stability periodically, recommend actions and escalate proactively

2.5 Identify the potential market gaps for the network expansion

2.6 Identify the potential business partners for the identified markets

3.1 Develop TVS culture and way of working through demonstration of TVS values and guiding principles (SDCA, PDCA, 7QC tools)

3.2 Develop dealer sales team through selection, training (Product, process, behavior), coaching and mentoring 3.3 Develop actions based on insights from win lose analysis for the territory

3.4 Deploy best practices horizontally across the dealerships

Preferred candidate profile

Minimum Work Experience- 3 years

Required Certification/s: Full Time Bachelors Degree

Preferred: Any Degree, MBA/PGDM