Territory Service Manager

Roles and Responsibilities :

• Manage a team of service engineers to ensure timely delivery of services to customers in the assigned territory.
• Conduct regular site visits to identify customer needs and provide solutions, ensuring high levels of customer satisfaction.
• Develop and implement effective strategies for sales growth, market expansion, and revenue generation within the territory.
• Collaborate with other departments (e.g., technical support, operations) to resolve issues related to product quality, logistics, or production.

Job Requirements :

• 10-14 years of experience in after-sales service management or similar role in industrial equipment/machinery industry.
• Strong analytical skills with ability to analyze data and make informed decisions about resource allocation and budgeting.
• Excellent communication skills with ability to build strong relationships with customers at all levels.