Territory Service Manager - Portables After Market
ELGI Equipments · Jaipur · onsite · Posted 49d ago
Undisclosed7–15 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
PrimaryResponsibilities:
Provideon time service to customers in the assigned area
Provide ontime service to customers in the assigned area, check the service due of themachines and guide the dealer service team to generate service, spares,retrofits revenue to ensure aftermarket service revenue generation and customersatisfaction.
Roles
Objectives
Reduce Overall Customer Complaints Turnaround Time
- Ensure all the calls are attended and restored within 48 hours of time
- Review manpower at the dealers end based on the machine population
- Ensure all the complaint calls/service Calls are logged in the CRM
- Ensure that all the machines commissioned in the field are logged in the CRM
- Followup for Airends, OE Suppliers to ensure on time restoration
- Ensure that all the reimbursements for the dealers are cleared on time
- Escalate the specific problem faced in the machine to the product team for corrective actions
- Conduct periodic training for Dealer Service Engineers / Co-ordinators on troubleshooting, CRM and proper installation
- Ensure all the machines are commissioned are as per ELGi Standards and no installation complaints are onserved within 180 days
- Conduct periodic audit of machines to ensure proper commissioning
AMC retention
- Adhere to visit schedule for AMC Machines. (LEPSAC, OFSAC & Corporate AMC)
- Providing Customer Service experience with no breakdowns, Value added benefits and retaining the customer
- Provide leads to Aftermarket spares team for retrofits & valve Kits
- Ensure all the AMC Visits for the dealer machines are attended on time
- Review monthly plans for the dealer team (Plan vs adherence) and ensure proper enquiry execution and quotation
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ServiceQuotationdealercrmTroubleshootingrevenue generationCustomer Complaints
About ELGI Equipments
ELGI Equipments
Industrial Machinery
1.3k+
employees
1960
66 years old
Coimbatore, Tamil Nadu
IN
₹10.1L PA avg
Avg at ELGI Equipments
About
ELGi designs and manufactures an extensive range of innovative and technologically advanced compressed air solutions for a variety of industry applications.
Industries
Industrial MachineryManufacturingRetail
Employee ratings
10 reviews
4.0/ 5
Culture
3.7
Career growth
3.3
Work-life
3.8
Employees rate it well for
Overall Company40Job Security39
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