Territory Service Manager - Portables After Market Jaipur

Responsibilities

• Provide on time service to customers in the assigned area
• Provide on time service to customers in the assigned area, check the service due of the machines and guide the dealer service team to generate service, spares, retrofits revenue to ensure aftermarket service revenue generation and customer satisfaction.

• Reduce Overall Customer Complaints Turnaround Time
  • Ensure all the calls are attended and restored within 48 hours of time
  • Review manpower at the dealer end based on the machine population
  • Ensure all the complaint calls/service Calls are logged in the CRM
  • Ensure that all the machines commissioned in the field are logged in the CRM
  • Followup for Airends, OE Suppliers to ensure on time restoration
  • Ensure that all the reimbursements for the dealers are cleared on time
  • Escalate the specific problem faced in the machine to the product team for corrective actions
  • Conduct periodic training for Dealer Service Engineers / Co-ordinators on troubleshooting, CRM and proper installation
  • Ensure all the machines are commissioned are as per ELGi Standards and no installation complaints are onserved within 180 days
  • Conduct periodic audit of machines to ensure proper commissioning
• AMC retention
  • Adhere to visit schedule for AMC Machines. (LEPSAC, OFSAC Corporate AMC)
  • Providing Customer Service experience with no breakdowns, Value added benefits and retaining the customer
  • Provide leads to Aftermarket spares team for retrofits valve Kits
  • Ensure all the AMC Visits for the dealer machines are attended on time
  • Review monthly plans for the dealer team (Plan vs adherence) and ensure proper enquiry execution and quotation

Key Skills

• CRM
• Troubleshooting
• Installation
• Commissioning
• Training
• Audit
• Quotation
• Retrofits

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