Territory Service Manager - Heavy Commercial Vehicle

Role:- Drive business success by leading internal teams and channel partners in a collaborative effort to empower customers with knowledge and skills.

Responsibilities :-

Business & Processes

• Manage Operations: Oversee territory service quality and SLA compliance.
• Customer Retention: Manage key accounts to ensure long-term loyalty.
• Process Growth: Drive process improvements and new product training/trials.
• Performance Tracking: Analyze KPIs (TAT, revenue) and lead corrective actions.
• Quality Control: Manage field failure reporting, audits, and product campaigns.

People Excellence

• Team Leadership: Mentor staff and enhance dealership skill capabilities.
• Safety: Enforce strict safety and compliance standards.

Market Intelligence

• Strategic Insights: Monitor industry trends and competitor activity to stay ahead.

Preferred candidate profile :-

• Minimum Degree: Graduate in Engg (Mech/Auto), DME
• Minimum Years of experience: 4 to 8 yrs
• Prior experience required: In Auto/Heavy Equipment industry (CV)