Territory Service Manager -Coimbatore - CMB

About the company -TVS Motor Company is a reputed two and three-wheeler manufacturer globally, championing progress through Mobility with a focus on sustainability. Rooted in our 100-year legacy of Trust, Value, and Passion for Customers and Exactness, we take pride in making internationally aspirational products of the highest quality through innovative and sustainable processes. The Company was started in 1979 as the flagship brand of TVS Group, which was founded by T.V. Sundaram lyengar. Under the persistence and diligent leadership of the Chairman Emeritus, Venu Srinivasan, the company has become the largest member of the TVS Group in terms of size and turnover. Prof Sir Ralf Dieter Speth, Chairman, TVS Motor Company and Sudarshan Venu, Managing Director, TVS Motor Company are forging a bright path for the future of the company.

Today, TVS Motor is present in 80+ countries and has over 50million happy customers in India. The Company also has strong socially responsible focus and supports the Srinivasan Services Trust to carry out numerous sustainable initiatives to positively contribute to the lives of communities across regions

Role name :TM Service

Job description:

Dealer Business Growth & Profitability :

Improve Service business of dealer by taking counter measures to increase free services redemption and overall service inflow

To improve service operational efficiency in workshop to improve profitability

Diagnose critical technical issues

Sale of service business enabling instruments like assurance penetration etc

Improve CSI Score:

Improve CSI through service process audit & take corrective actions to improve service standards at dealership

Improve the capability level of dealer service team and give on the job training in areas of product knowledge, service repair standards, special tools, customer handling skills & Customer satisfaction, updating of knowledge through SIB

Recover dissatisfied customers & take corrective actions

Implement recall policies as applicable

Parts Business:

Achieving the parts target of the dealer/APS and ensuring them for the eligibility on incentives

To improve the parts distribution in the market

Product Quality

Product feedback to be given regularly to HO to improve product quality

People Effectiveness:

Ensure the availability of Trained manpower across the network

Control Attrition

Required work experience

Educational qualifications preferred

Behavior competencies

Technical Expertise

Interpersonal relationship

Operational Excellence

Leadership and People Management

Customer Focus