Territory Service Engineer
Konnect Consultants Kota · Lucknow · onsite · Posted 39d ago
About a minute. You'll make an account on the way through.
About this role
Designation: Territory Service Engineer
Location: Lucknow, UP (1) & Rajkot, Gujarat (1)
Responsible for end-to-end service operations, including complaint resolution, service franchise identification and onboarding, service engineer/franchise performance monitoring, SLA and complaint TAT management, service escalations, spare parts management, technical training, distributor/dealer coordination, customer satisfaction, and service MIS/reporting.
Detailed Responsibilities
Complaint Resolution Resolve service complaints at any location assigned by the Company.
Service Franchise Identification & Onboarding – Identify and onboard service franchises as per the Company's guidelines.
Service Engineer & Franchise Performance Monitoring – Monitor the performance of service engineers and service franchises and conduct regular performance reviews.
SLA & Complaint TAT Management – Ensure state-level SLAs are met and improve First Response Time (FRT) and Complaint Closure TAT with the support of appointed service franchises.
Service Escalation Management – Manage service escalations and ensure timely and effective resolution of customer issues.
Spare Parts Management – Plan spare parts requirements, ensure availability, and monitor their proper utilization.
Technical & Service Training – Conduct regular technical/service training for service engineers and franchise teams.
Distributor & Dealer Coordination – Meet key distributors and dealers to build confidence in the Company's service and quality standards.
Cross-functional Coordination – Coordinate with Sales, Warehouse, and Technical teams for service-related issues and timely resolution.
Customer Satisfaction Management – Monitor customer satisfaction, feedback, and repeat complaints and take corrective actions where required.
Service MIS & Reporting – Prepare and share regular service MIS, performance reports, and improvement plans with the management.
Salary - 18K to 26 K depending on experience
Interested Candidate May Share Their CV on this Number : [phone removed]
Sourced from naukri