Territory Manager-Customer Support

Territory Manager-Customer Support Job Details | Tata AutoComp Systems Ltd. Search by Keyword Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Territory Manager-Customer Support Tata AutoComp Systems Ltd. A. Customer Service & Complaint Handling

• Manage customer complaints related to battery performance, warranty claims, and service issues.
• Ensure timely resolution of complaints within defined TAT.
• Monitor complaint trends and implement preventive actions.

B. Warranty & Service Operations

• Oversee warranty claim processing, validation, and approvals.
• Ensure compliance with company warranty policies and procedures.
• Coordinate with field service teams and distributors for resolution.

C. Service Network Management

• Manage and strengthen service dealer/distributor network.
• Monitor service quality across regions.
• Conduct regular audits and performance reviews of service partners.

D. Customer Experience & Satisfaction

Drive initiatives to improve customer satisfaction and retention.

Analyze customer feedback, NPS, and complaint data.

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