Territory Incharge - Customer Support

Territory Incharge-Customer Support

Location: Jaipur

Company: Tata AutoComp Systems Ltd.

Key Responsibilities

A. Customer Service Complaint Handling

• Manage customer complaints related to battery performance, warranty claims, and service issues.
• Ensure timely resolution of complaints within defined TAT.
• Monitor complaint trends and implement preventive actions.

B. Warranty Service Operations

• Oversee warranty claim processing, validation, and approvals.
• Ensure compliance with company warranty policies and procedures.
• Coordinate with field service teams and distributors for resolution.

C. Service Network Management

• Manage and strengthen service dealer/distributor network.
• Monitor service quality across regions.
• Conduct regular audits and performance reviews of service partners.

D. Customer Experience Satisfaction

• Drive initiatives to improve customer satisfaction and retention.
• Analyze customer feedback, NPS, and complaint data.
• Implement customer-centric improvements in service delivery.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.