Territory Debt Recovery Manager

Role & responsibilities

• Develop and implement effective debt recovery strategies to achieve recovery targets
• Ensure timely collection of overdue amounts and resolution of non performing loans
• Lead, train, and motivate a team of recovery agents to achieve individual and team targets
• Engage with customers to negotiate repayment plans and settlements Ensure a customer-centric approach while dealing with delinquent accounts to maintain the company's reputation
• Liaise with legal teams to initiate legal proceedings against defaulters when necessary
• Coordinate with internal departments such as sales, finance, and legal to ensure smooth recovery operations
• Identify potential risks in the debt recovery process and implement measures to mitigate them