Tenant Coordinator & SOH

Job Summary

MIS Executive - Mall Management Position Overview

The MIS Executive will be responsible for managing all data and information systems related to mall operations, generating comprehensive reports, maintaining databases, and providing analytical insights to support management decision-making. This role ensures accurate data flow across all departments and delivers timely management information for strategic planning.

Job Title: MIS Executive, Department: Operations/Administration, Reports To: Mall Manager/Operations Manager, Location: [Mall Name/Location], Employment Type: Full-Time

Responsibilities

Data Management Reporting

• Maintain and update comprehensive databases for tenants, lease agreements, contracts, and vendor information
• Generate daily, weekly, and monthly MIS reports for senior management review
• Prepare footfall analysis reports, sales tracking, and occupancy status updates
• Create and maintain dashboards for real-time monitoring of key performance indicators (KPIs)
• Ensure data accuracy, integrity, and confidentiality across all systems

Performance Analytics

• Analyze tenant sales performance, revenue trends, and collection efficiency
• Monitor and report on common area maintenance (CAM) charges, utility consumption, and operational expenses
• Track footfall patterns, peak hours, demographic trends, and visitor analytics
• Prepare comparative analysis reports (month-on-month, year-on-year)
• Identify trends, anomalies, and opportunities for operational improvement

Financial Reporting Support

• Coordinate with finance team for rent collection reports and payment tracking
• Maintain records of invoices, billing schedules, and outstanding payments
• Generate revenue reports by category (rent, CAM, promotional charges, parking)
• Support budgeting and forecasting activities with historical data analysis
• Track capital expenditure and operational expense trends

System Administration

• Maintain and update mall management software/ERP systems
• Troubleshoot technical issues related to data systems and reporting tools
• Implement data entry protocols and quality control measures
• Create automated reports and templates to improve efficiency
• Coordinate system upgrades and user training as needed

Stakeholder Coordination

• Prepare presentations and management reports for senior leadership meetings
• Support various departments with data requirements and ad-hoc analysis
• Coordinate with marketing team on promotional campaign performance tracking
• Liaise with security team for incident reporting and visitor management data
• Assist HR with attendance, scheduling, and workforce analytics

Compliance Documentation

• Maintain proper documentation and archiving of all reports and data files
• Ensure compliance with data protection and privacy regulations
• Prepare audit-ready reports and documentation as required
• Maintain standard operating procedures (SOPs) for MIS processes

Required Qualifications

Education

• Bachelors degree in Computer Science, Information Technology, Business Administration, Commerce, or related field
• Additional certification in Data Analytics, MIS, or ERP systems is a plus

Experience

• 2-4 years of experience in MIS roles, preferably in retail, real estate, hospitality, or mall management
• Proven track record of managing complex databases and generating management reports
• Experience with mall management software or property management systems preferred

Technical Skills

• Advanced MS Excel: Pivot tables, VLOOKUP, HLOOKUP, macros, advanced formulas, data validation
• SQL, Access, or similar database tools
• Power BI, Tableau, or similar data visualization platforms (preferred)
• MS Office Suite (Word, PowerPoint), ERP systems
• Mall Management Systems: Experience with platforms like Yardi, MRI, or similar preferred
• Basic understanding of footfall analytics systems and POS integration

Core Competencies

• Strong analytical and problem-solving abilities
• Exceptional attention to detail and accuracy
• Excellent numerical and statistical aptitude
• Ability to work with large datasets and identify meaningful insights
• Strong organizational and time management skills
• Ability to meet tight deadlines and handle multiple priorities

Soft Skills

• Excellent written and verbal communication skills
• Ability to present complex data in simple, understandable formats
• Team player with strong interpersonal skills
• Proactive approach to identifying and solving problems
• Ability to maintain confidentiality of sensitive information

Key Performance Indicators (KPIs)

• Timeliness and accuracy of daily/weekly/monthly reports
• Data accuracy rate (target: 99%+)
• Report turnaround time
• System uptime and data availability
• Stakeholder satisfaction with MIS support
• Process improvement initiatives implemented

Working Conditions

• Office-based role within mall premises
• Standard working hours with flexibility for reporting deadlines
• May require occasional weekend or extended hours during audits or peak periods
• Minimal travel required
• Scheduled weekly hours: 48

Location

Hyderabad, TS

Job Type

Full-Time

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.