TEMS Consultant

Educational Requirements

• Bachelor of Engineering

Responsibilities

• Manage and drive ITIL processes including Incident, Problem, Change, and Service Request Management.
• Oversee change and deployment activities across non-production and production environments.
• Support cloud platforms (PCF, Azure, Oracle Cloud) including environment setup, user access, and troubleshooting.
• Ensure smooth functioning of SaaS platforms (Salesforce, Oracle, etc.) through configuration and ongoing maintenance.
• Utilize APM and monitoring tools (Dynatrace, AppDynamics, Splunk, etc.) for environment health tracking.
• Enable automation for environment health checks using tools like Selenium.
• Collaborate with stakeholders to ensure effective usage of test environments and resolve issues proactively.
• Lead and mentor teams to drive delivery excellence and continuous improvement.

Additional Responsibilities

• Good to have skills: ITIL, Non-Prod Env support + APM tools like Splunk, AppD, Dynatrace
• Location: Bangalore, Pune, Hyderabad, Chennai, TVM, Indore, Nagpur, MLR, MYS, Noida, BBSR, Kolkata, Coimbatore, Hubli

Technical and Professional Requirements

• Hands-on experience with ITSM tools (ServiceNow, Remedy, JIRA)
• Strong understanding of DevOps pipeline integration and SDLC/STLC processes
• Experience with orchestration tools (Plutora, Enov8, etc.)
• Proven ability to manage multiple stakeholders and lead technical teams

Preferred Skills

• Technology- >Architecture- >Architecture - ITIL
• Technology- >Infra_ToolAdministration-Others- >Splunk Admin
• Technology- >Infra_ToolAdministration-PerformanceManagement- >Dynatrace
• Technology- >Infra_ToolAdministration-ITSM- >ServiceNow-APM