Telugu Client Relationship Manager

Job Description Client Relationship Manager (CRM)

Position Summary

The Client Relationship Manager (CRM) is responsible for managing customer interactions, ensuring customer satisfaction, and supporting sales activities. The role requires excellent communication skills, a customer-first approach, and the ability to resolve issues effectively.

Key Responsibilities

1. Manage Customer Relationships

- Serve as the primary point of contact for customers.

- Build and maintain long-term relationships.

2. Handle Inquiries and Complaints

- Respond promptly and professionally to customer inquiries.

- Resolve issues with a solution-oriented approach.

- Escalate complex matters and ensure timely closure

3. Provide Product & Service Information

- Educate customers on products, services, and offers.

- Assist customers in making well-informed decisions.

4. Follow-Up & Customer Satisfaction

- Conduct follow-up calls post service or purchase.

- Collect feedback and coordinate improvements.

5. Maintain Accurate Records

- Log all interactions and updates in the CRM system.

- Maintain accurate reports and histories.

6. Support Sales Activities

- Identify opportunities for cross-sell/up-sell.

- Assist with order placement, shipment updates, and process explanation.

Required Skills & Qualifications

• Bachelors degree preferred.
• 0–3years of experience in customer service or similar roles.
• Excellent communication and interpersonal skills.
• Strong problem-solving capabilities.
• Basic computer knowledge and familiarity with CRM tools.
• Ability to multitask and manage priorities.

Key Competencies

• Customer-Centric Mindset
• Empathy & Patience
• Active Listening
• Conflict Resolution
• Attention to Detail
• Team Collaboration