Tellecaller Executive

Key Responsibilities

• Handle incoming and outgoing calls related to patient enquiries.
• Respond to enquiries regarding appointments, consultations, procedures and hospital services.
• Follow up with prospective and existing patients.
• Coordinate appointment scheduling and confirmations.
• Maintain patient enquiry and follow-up records.
• Make reminder/follow-up calls to patients.
• Coordinate with the front desk and other hospital teams.
• Communicate information about hospital services clearly and professionally.
• Support patient engagement and lead follow-up activities.

Desired Skills

• Desired Skills
• Excellent verbal communication.
• Pleasant, confident and empathetic telephone manner.
• Good listening and convincing skills.
• Patient and polite approach while dealing with callers.
• Basic MS Office/computer skills.
• Ability to maintain call records and follow up systematically.
• Healthcare/eye-care experience will be an advantage.