Telle Caller - SBI Securities

Roles and Responsibilities :

• Make 50-60 calls daily to internal team members to identify and resolve their queries and concerns related to Home Loan products.

• Coordinate with internal stakeholders and ensure timely follow-up on pending issues and requests.

• Build and maintain positive professional relationships with team members through effective communication.

• Provide accurate information and support regarding Home Loan processes and related matters.

• Maintain detailed and accurate records of all interactions, discussions, and follow-ups in MS Excel.

• Escalate unresolved issues to the concerned departments and track them until closure.

• Ensure smooth communication and coordination between teams to support business operations.

• Adhere to company policies, processes, and quality standards while handling calls.

Key Skills Required :

• Excellent verbal and written communication skills in English.
• Strong coordination and follow-up skills.
• Good interpersonal and relationship management abilities.
• Working knowledge of MS Excel and basic computer applications.
• Ability to multitask, organize work effectively, and meet daily productivity expectations.
• Self-motivated and capable of working independently with minimal supervision.

Desired Candidate Profile :

• 1 to 6 years of experience in Telecalling, Customer Service, Voice Process, or Coordination roles (preferably in the Banking, Financial Services, or Home Loan industry).
• Graduate in any discipline.
• Excellent communication and listening skills.
• Strong problem-solving and customer handling abilities.
• Positive attitude and willingness to work in a team-oriented environment.

Important Note :

• This is a coordination and follow-up role only.
• No sales activities are involved.
• This is not a target-based job.
• The role primarily focuses on assisting internal team members, resolving their queries, and ensuring timely follow-ups for Home Loan-related matters.