Telesales Team Lead

Roles and Responsibilities :

• Lead a team of telesales representatives to achieve daily, weekly, and monthly targets through effective communication, coaching, and feedback.
• Develop and implement strategies to improve sales performance, product knowledge, and customer satisfaction.
• Conduct regular training sessions to enhance the skills of team members on B2B/B2C sales techniques, product features, and company policies.
• Analyze sales data to identify trends, opportunities, and areas for improvement.

Job Requirements :

• 9-16 years of experience in BPO sales or domestic sales with expertise in b2b/b2c sales.
• Proven track record in leading teams towards achieving high-volume targets through outbound calling campaigns.
• Strong understanding of inside sales principles with excellent communication skills for handling multiple conversations simultaneously.