Telesales Team Lead

Roles and Responsibilities :

• Lead a team of telesales representatives to achieve daily, weekly, and monthly targets through effective communication, coaching, and feedback.
• Develop and implement strategies to improve sales performance, customer satisfaction, and employee engagement within the team.
• Conduct regular training sessions to enhance product knowledge, soft skills development, and process improvements among team members.
• Analyze sales data to identify trends, opportunities for growth, and areas for improvement.

Job Requirements :

• 9-16 years of experience in BPO sales or domestic sales with expertise in b2b/b2c sales.
• Proven track record of achieving high levels of success in inside sales or outbound calling environments.
• Strong leadership skills with ability to motivate teams towards achieving common goals.