Telesales Team Lead

Job Summary

Policybazaar is hiring an experienced Team Lead – Inside Sales to lead and manage high-performing telesales teams. The ideal candidate should have strong experience in B2C Inside Sales, team management, and achieving business targets while driving operational excellence.

• Lead, manage, and motivate Inside Sales teams to achieve daily, weekly, and monthly sales targets.

• Monitor team productivity, conversions, and overall sales performance.

• Coach, mentor, and provide regular feedback to improve team effectiveness.

• Manage key operational metrics including Attrition, Shrinkage, Productivity, Occupancy, and Team Performance.

• Conduct performance reviews and implement action plans for continuous improvement.

• Maintain MIS reports and track team performance.

• Ensure adherence to company policies, sales processes, and quality standards.

• Collaborate with Training, Quality, and Operations teams to drive business objectives.

• Minimum 5+ years of overall sales experience, preferably in Inside Sales / Telesales.

• Minimum 2+ years of Team Handling experience.

• B2C Sales experience is Mandatory.

• Strong exposure to Inside Sales / Telesales Operations.

• Hands-on experience in managing Attrition, Shrinkage, Productivity, Occupancy, and Team Performance.

• Ability to coach, mentor, and motivate teams to achieve business targets.

• Excellent communication, leadership, and people management skills.

• Regional Language is Mandatory:

• Tamil – Chennai

• Graduation is Mandatory.

Email: [email removed]
Contact: Raksha Shukla | [phone removed]

If you're interested or know someone who fits this role, please share your updated resume.