Telesales Team Lead

Roles and Responsibilities :

• Lead a team of telesales professionals to achieve revenue targets through effective outbound calling and collections processes.
• Develop and implement strategies to reduce shrinkage and attrition rates, ensuring high levels of customer satisfaction.
• Monitor team performance metrics, identifying areas for improvement and implementing corrective actions as needed.
• Collaborate with other departments to resolve customer complaints and improve overall service quality.

Job Requirements :

• 4-9 years of experience in BPO sales or similar industry.
• Proven track record in managing teams, achieving targets, and driving revenue growth.
• Strong understanding of the collections process, including debt recovery techniques.
• Excellent communication skills with ability to handle high-pressure situations.