Telesales Team Lead (B2C)

Roles and Responsibilities :

• Lead a team of telesales representatives to achieve daily, weekly, and monthly targets in B2C sales.
• Develop and implement effective strategies for customer acquisition through outbound calls, emails, and online platforms.
• Monitor and analyze sales performance metrics to identify areas of improvement and optimize sales processes accordingly.
• Collaborate with cross-functional teams to resolve customer complaints and improve overall customer satisfaction.

Job Requirements :

• 7-15 years of experience in B2B/B2C sales, preferably in internet/online sales or retail sales.
• Proven track record of achieving high levels of success in inside sales or outbound sales environments.
• Strong understanding of digital sales channels (e.g., social media, email marketing) and ability to leverage them effectively.
• Excellent communication skills with the ability to build strong relationships with customers over the phone.