Telesales Representative

Company Description CottonCandyWala is a Bengaluru-based food experiences startup that has been operating for over two years and has delivered more than 2,000 social and corporate events. The company has partnered with well-known organizations such as Microsoft, LinkedIn, Google, Uber, Rolls Royce, and Mercedes-Benz for large-scale family day events. Its key offerings include Robotic Cotton Candy carts, Gourmet Popcorn carts, and a range of curated services designed to delight guests. CottonCandyWala also operates cotton candy vending machines in malls across India, featuring live preparation in over 100 designs using natural colors and flavors. With a franchise model and venue partnerships, the company is rapidly expanding its footprint and collaborating with brands across India.

Role Description The Telesales Representative role is a full-time, on-site position based in Bengaluru. In this role, the representative will make outbound and handle inbound calls to generate leads, explain product offerings, and convert prospects into customers and partners. Responsibilities include following up on inquiries, maintaining accurate records in CRM tools, and supporting franchise and venue tie-up outreach. The representative will address customer questions, provide information about events and vending machine installations, and coordinate with internal teams to ensure smooth onboarding and service delivery. The role also involves meeting daily and monthly sales targets and contributing feedback to improve scripts and sales processes.

Qualifications

• Strong Communication skills, including clear spoken English and local language proficiency, and the ability to explain products and services effectively.
• Customer Service and Customer Support skills to handle inquiries, resolve concerns, and ensure a positive experience for potential and existing clients.
• Proven Sales abilities, including telesales or inside sales experience, lead generation, and closing deals.
• Basic computer literacy and familiarity with CRM or call management tools.
• Ability to work on-site in Bengaluru, manage high call volumes, and meet performance targets.
• Prior experience in events, hospitality, or F&B sales is an advantage.
• Minimum high school diploma; a graduate degree in business, marketing, or a related field is preferred.