Telesales officer

Roles and Responsibilities :

• Handle inbound calls from customers to resolve their queries and concerns related to credit cards.
• Process customer requests, provide product information, and offer solutions in a timely manner.
• Meet daily/weekly targets for call handling, sales conversion, and customer satisfaction ratings.
• Maintain accurate records of all interactions with customers using CRM software.

Job Requirements :

• 0-1 years of experience in BPO or call center environment.
• Strong communication skills with excellent verbal fluency in English language.
• Ability to work on domestic voice processes (cold calling) with minimal supervision.