Telesales Officer

Roles and Responsibilities :

• Handle customer calls, resolve their queries, and provide excellent customer service.
• Identify opportunities for upselling and cross-selling products or services to customers.
• Meet daily/weekly targets set by the management while maintaining a high level of accuracy in data entry.
• Provide feedback on product knowledge, market trends, and competitor activity to improve sales performance.

Job Requirements :

• 0-1 year of experience in BPO/call center environment with a focus on voice processing (inbound/outbound).
• Excellent communication skills with ability to handle multiple conversations simultaneously.
• Strong convincing power for effective upselling and cross-selling techniques.
• Basic computer literacy with proficiency in using CRM software.