Telesales Executive

Company Description Article Academy specializes in training medical professionals for international English language and licensing examinations. The organization offers coaching for IELTS (International English Language Testing System), OET (Occupational English Test), and regulatory exams such as DHA, Prometric, and MOH. Programs are designed to support healthcare practitioners in meeting global certification standards and enhancing their career opportunities abroad. Article Academy focuses on structured, outcome-driven courses and personalized guidance for learners seeking professional advancement.
Role Description This is a full-time, on-site Telesales Executive role based in the Pune Division. The Telesales Executive will engage with prospective learners over the phone, explain course offerings, and guide them toward suitable training programs. Daily responsibilities include making outbound calls, responding to inbound inquiries, qualifying leads, and maintaining accurate records in the CRM or lead tracking system. The role involves building rapport, understanding candidate needs, providing clear information about course content, fees, and schedules, and following up consistently to convert inquiries into enrollments. The Telesales Executive will also collaborate with the academic and operations teams to ensure a smooth onboarding experience and meet individual and team sales targets.
Qualifications

• Strong Communication skills, including clear spoken English and active listening.
• Customer Service and Customer Support skills to address queries and build trust with prospective learners.
• Lead Generation and Sales skills to identify opportunities, nurture prospects, and achieve enrollment targets.
• Ability to work with basic computer applications, CRM or lead management tools, and maintain accurate records.
• Previous experience in telesales, counseling, or education-related sales is preferred.
• Comfortable working in a target-driven environment and managing high call volumes.
• Minimum of a high school diploma; a bachelor's degree in any field is an advantage.
• Professional, inclusive attitude and the ability to work effectively with diverse backgrounds.