Telesales Executive New Sales & Renewals

Job description

Job Title: Telesales Executive New Sales & Renewals

Company: Mealawe
Location: Pune | Work from Office
Experience: 2 to 5 years
Annual CTC: 3 to 6 lakh, depending on experience and interview performance, plus performance-based incentives linked to new customer sales and subscription renewals.
Employment Type: Full-time

About Mealawe (A Unit of Yagy Tech Pvt Ltd)

Mealawe makes everyday eating convenient with homely meals and flexible meal subscriptions. Were looking for a customer-focused Telesales Executive to convert enquiries into paid orders, drive subscription renewals and build lasting customer relationships.

What You'll Do

• Connect with prospective customers through calls and WhatsApp to understand their meal requirements.
• Explain meal plans, subscription options, pricing and offers, and help customers choose a suitable plan.
• Convert enquiries, trial users and interested leads into paying customers through timely follow-ups.
• Contact customers before their subscriptions expire and drive timely renewals.
• Reconnect with inactive or lapsed customers, understand their concerns and encourage them to return.
• Recommend suitable upgrades or longer-duration plans based on customer needs.
• Handle objections around pricing, food preferences and service experience with clear, accurate information.
• Coordinate with customer support and operations teams to resolve issues affecting conversions or renewals.
• Maintain accurate records of calls, customer feedback, follow-ups and sales in the CRM.
• Meet agreed targets for new sales, renewals, collections and customer retention.

What Were Looking For

• 2 to 5 years of experience in telesales, inside sales, subscription sales or customer retention.
• Strong communication skills in Hindi and English; Marathi is an advantage.
• Confidence in handling inbound and outbound calls, explaining products and closing sales.
• A disciplined approach to follow-ups and managing multiple customer conversations.
• Ability to listen, handle objections and sell without overpromising.
• Comfort working with CRM tools, WhatsApp and basic Excel or Google Sheets.
• Experience in food delivery, consumer services or other subscription businesses is an advantage.
• Willingness to work full-time from our Pune office.

How Success Will Be Measured

• New customer conversions and sales revenue.
• Subscription renewal rate and renewal revenue.
• Reactivation of lapsed customers.
• Follow-up completion and CRM accuracy.
• Quality of customer conversations and feedback.

Why Join Mealawe?

Take ownership of the complete customer sales journeyfrom the first enquiry to repeat subscriptionsand work closely with a growing consumer food brand.