Telesales Branch Manager - Kerala

JOB DESCRIPTION

Job Code MMMBMFM03 Band : 3 Level(s) :6-7

Designation Title Branch Manager Telesales

Reporting to Business Head

Regions Handled Kerala

About Us

Matrimony.com Ltd is India's first pure play Wed-Tech Company to get listed on BSE and NSE. Its flagship brand

Bharat Matrimony is the largest and the Most Trusted Matrimony Brand (as per the Brand Trust Report 2014). Over

3600 associates serve close to 4 million members.

The company provides both matchmaking and marriage related services and is also complemented by 110+ companyowned

retail outlets. Its flagship matchmaking services are Bharat Matrimony, Elite Matrimony and Community

Matrimony.

With a strong leadership in matchmaking, the company has fast expanded into the $55 billion marriage services

Industry Wedding Bazaar the Largest Wedding Services Provider and Mandaps the Largest Online Wedding

Venues Platform

The goal is to build a billion-dollar revenue company and a long-lasting institution with a legacy for the generations to

come.

Department Overview

Bharat Matrimony is Indias leading provider of online matchmaking services and is renowned as the most trusted

matrimony portal. It comprises of a network of 15 regional portals like Hindi Matrimony, Bengali Matrimony, Tamil

Matrimony, Telugu Matrimony and Marathi Matrimony to name a few.

Role Overview

The Telesales Manager is responsible for monitoring and managing teams of Telesales executives through team

leaders for BM fresh portal ensuring lead generation and sales conversion leading to revenue generation.

Key Responsibilities

• Monitoring and managing a team of telesales executives and driving productivity through team leaders

• Ensuring that the TLs meet the targets and sending reports to the manager on the targets achieved

• Periodically reviewing the performance of the team, driving metrics around individual performance,

attrition, quality, talk time and number of calls being made by the team

• Constantly motivating executives driving them towards incentives and controlling attrition

• Responsible for planning the resources required for his / her team and work with HR to get the right talent

on board

• Promote a cohesive & high performance work environment by continuously engaging with the team

members, providing development feedback and right training inputs

• Review the performance of the team members on a regular basis and help them to improve the productivity

• Monitor, facilitate and ensure the team adheres to the processes

• Guide / mentor and train the team members in building their capabilities and improving their performance

• Actively participate / contribute in continuous improvement projects

Skill and Competencies

Functional

• • Business Knowledge

• • Process Monitoring and adherence

• • Customer Service Orientation

• • Language skills English / Regional / Vernacular

• • Telemarketing Skills

• • Selling Skills

• • Analytical Skills

• • Sound computer knowledge / Computer competence

Behavioural

• Values Integrity, Honesty, Respect

• Good Communication Skills

• Executive Presence

• Persuasion Skills

• Result Orientation

• Attention to detail

• Strong Leadership and team handling skills

• Emotional intelligence

• Stress Management

• Presentation skills

Education and Experience

• Graduate in any specialization with MBA preferably from a reputed institute, and a minimum 8 - 10 years

experience in client / customer servicing (out of which a minimum experience of 4 years in Team Handling

is required).

• Candidate with exposure in various sectors like banking, retail and call centre preferred. Pure call centre

background not favoured.

Job Location

Kerala