Telesales Advisor

Roles and Responsibilities :

• Handle inbound calls from customers to resolve their queries and concerns related to general insurance products.
• Process customer applications, answer questions about policy details, and provide quotes as needed.
• Identify cross-selling opportunities for additional products or services and upsell accordingly.
• Maintain accurate records of all interactions with customers using CRM software.

Job Requirements :

• 1-5 years of experience in BPO sales, credit card sales, inside sales, or telecalling.
• Strong knowledge of general insurance sales processes and procedures.
• Excellent communication skills with the ability to handle high-pressure situations effectively.
• Proficiency in outbound process management systems (e.g., dialers) is an added advantage.