Telephone Operator

Key Responsibilities:

• Handle inbound and outbound calls related to operational requirements.
• Coordinate with clients, customers, employees, and internal teams.
• Record and update call details, requests, complaints, and follow-ups.
• Escalate operational issues to the concerned team for timely resolution.
• Follow up on pending requests and ensure closure within the defined timeline.
• Maintain daily call logs, reports, and operational records.
• Provide accurate information regarding services, schedules, and operational updates.
• Coordinate with site teams and supervisors for necessary action.
• Support the Operations team with day-to-day coordination and administrative activities.
• Ensure professional communication and a positive customer experience.