Telephone Operator - Telephone Desk

Greetings !!

We are Hiring for Telephonic Operator - Kukatpally

Job Purpose

To handle incoming and outgoing calls professionally, assist patients with diagnostic test-related queries, coordinate appointments and provide accurate information regarding tests, reports, home collection and other centre services.

Key Responsibilities

• Handle incoming patient calls and respond to queries in a polite and professional manner.
• Make outbound calls for appointment confirmations, follow-ups, health check-up packages and other patient-related requirements.
• Schedule, reschedule and cancel appointments as required.
• Provide accurate information about diagnostic tests, preparation instructions, packages, pricing and report availability.
• Coordinate home sample collection requests with the concerned team.
• Follow up with patients regarding pending appointments, sample collections and reports.
• Transfer calls to the appropriate department or staff member when required.
• Record patient details, call information and follow-up requirements accurately in the system/register.
• Maintain confidentiality of patient information at all times.
• Handle patient complaints or concerns professionally and escalate them to the appropriate supervisor.
• Coordinate with reception, laboratory, phlebotomy, radiology and other departments for smooth patient service.
• Inform patients about report collection/delivery procedures and timelines.
• Maintain proper call etiquette and ensure a positive patient experience.
• Achieve assigned call handling, appointment conversion and follow-up targets.
• Perform other duties assigned by the reporting manager.

Required Skills

• Good verbal communication skills.
• Fluency in English, Hindi & Telugu as required.
• Males preferred
• Pleasant telephone etiquette and a patient-friendly attitude.
• Good listening and interpersonal skills.

Educational Qualification

• Minimum 12th pass; Graduate preferred.
• Prior experience in a diagnostic centre, hospital, healthcare call centre or customer service role will be an advantage.

Experience

• 0 to 2 years of relevant experience.
• Freshers with good communication skills may also be considered.

Interested candidates share your resume to [email removed]

Regards

Anusha P