Telephone Operator cum Customer Care Executive

Reliable Software Systems Pvt Ltd is a long-established leader in stock market analysis software. We are looking for an energetic and process-driven Telephone Operator cum Customer Care Executive to strengthen customer experience and retention initiatives.

Job Responsibilities

Attending calls landing on Telephone Console, do quick assessment, update details in CRM software and transfer the call to the appropriate executive. Additional responsibilities will be

• Maintain accuracy, completeness, and consistency of customer call data in the CRM system.
• Conduct customer interviews to gather feedback, identify issues, and help in product improvement.
  

Required Skills

• Good speed in handling telephone calls.
• Good communication skills
• Familiarity with computers and accuracy in data entry.
• Punctual, detail-oriented, organized and able to learn new skills.
  

Preferred Qualifications

• B.Com or equivalent
  

Why Join Us

• Work with a stable and trusted product company in the stock market analytics domain.
  
• Opportunity to directly contribute to customer satisfaction and service improvement.
  
• Friendly work environment with learning and growth opportunities.