Telemarketing Executive
JustDial · Kolkata · onsite · Posted 44d ago
Not disclosed0–2 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- The opportunity to learn and work along with some of the best talent in Strategy, Technology and Category Operations.
- Acquire insights into all aspects of building a high-growth & and ever-evolving successful digital company.
- A highly challenging and intellectually stimulating environment with diversified tasks and direct ownership.
- Defined growth path with significant and high-growth opportunities.
- Opportunity to scale a massive platform that could yield professional satisfaction.
- About Inbound Voice Operations
- This role holder is responsible for taking calls and making appointments and ensuring that the caller receives accurate information when a request is made.
- What we are looking for (Skills / Interest / Education Qualification / Desired experience)
- Excellent Communication Skills English, Hindi & Marathi
- Ability to work under pressure.
- Pleasant voice with pleasing telephonic etiquettes
- Working knowledge of computers, ability to comprehend and follow instructions and direction.
- Adept at typing.
- Comfortable to work in Rotational Shifts & are eligible for 2 Week Offs
- Values we cherish:
- Accountable- You take ownership of your work, can work with minimum supervision and honour deadlines.
- Adaptable- You can work in an unstructured environment. As a matter of fact, you embrace uncertainty and see it as an opportunity to learn and grow
- Learner for life- You are a quick learner, are excited about solving new or previously unsolvable problems, and believe in constantly upgrading your skills.
- Team Player- You enjoy working with people and gel well with cross-functional teams.
- Roles & Responsibilities:
- Responsible for attending calls and providing information as requested by the caller.
- Ensure that appropriate information is provided while taking a call.
- Responsible for working in rotational shifts with strict adherence to the given roster with 2 week offs.
- Need to ensure Basic Discipline is maintained on floor.
- Ensure that the duration of the call is within the standardized Average Time Taken (ATT).
- Responsible for transferring calls, as required, to the appropriate department, Customer Support or Marketing.
- Adhering to the quality requirements and maximizing scores received in the Score Card (which measures performance and operating principles)
- Responsible for working on the feedback received from the Team Leader, Group Leader, Quality Analyst or Trainer.
- Adhering to the compliance and policies set by the department.
- Working Environment:
- General office environment: Works generally at a desk in a well-lighted, air-conditioned. office, with moderate noise levels.
- Travel Requirements No
Sourced from foundit
Skills
transferring callsTeam LeaderAT&TQuality AnalystGroup Leader
About JustDial
JustDial
Internet
13.0k+
employees
1996
30 years old
Mumbai, Maharashtra
India
₹3.8L PA avg
Avg at JustDial
About
On-demand service information provider
Industries
Internet
Employee ratings
10 reviews
3.5/ 5
Culture
2.3
Career growth
1.2
Work-life
2.4
Employees rate it well for
Overall Company35Work-Life Balance34
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