Telecom Team Member-BPS

Responsibilities

Key accountabilities and decision ownership:

• Ensure Fixed/5G Mobile activations for Consumer and Enterprise segment is done in defined SLAs.
• Provide on-call support to sales team on 117 IVR. Track and report call reasons.
• Support sales team with logging complaints for incorrect recharges done on customer account and take corrective actions as required.
• Maintain call quality and follow all calls related parameters to ensure best service support is provided to our sales team.
• All applications such as, Open UI, ECR, Smartsheet, GWC portal, Remedy Tool, BPM portal etc. needs to be used on a daily basis and advisor needs to be well trained and must have hands on experience on all applications.
• Take customer appointments for fixed installations.
• Ensure the port-in orders are submitted within the agreed service level with smooth on boarding, and the port outs are thoroughly validated and processed within defined SLA for MNP/FNP requests.
• Focus on customer end to end journey starting from activations until first billing. Work as part of a team to ensure always offering an awesome customer experience

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.